Well known reliable and excellent service and support, as well as our capability in technical / scientific consultation and training, is our particular strength.
The sales and service area mainly encompasses Germany, Austria, Switzerland, and Benelux. The decentralised service-network takes care of about 1000 customers in Europe. Installation, commissioning, instruction and maintenance are performed by skilled technicians and service engineers. Quick competent support is guaranteed from 6 branches (Hamburg, Berlin, Dortmund, Heilbronn, Waldshut, Munich) - which means direct help, short distances and therefore lower costs for our customers. Due to our well-equipped depot, we have most spares in stock and can therefore usually guarantee instant replacement by our service. The service areas are overlapping. If necessary, the decentralised service is supported from within the headquarter in Dortmund, which is equipped with demo- and application-labs showing the most up-to-date equipment, as well as seminar facilities to perform training sessions and workshops. |